The Aged Care Quality and Safety Commission – Regulatory Strategy document updated on 1 January 2020 states; “Regulating aged care requires clarity about the risks being addressed. The Commission applies a risk-based proportionate approach to regulation. This means the focus of our activities is on the areas of greatest risk to the safety, health and well-being of aged care consumers.”
This approach of the ACQSC will continue with the introduction of the new Aged Care Act (the new ACT) and its subordinate legislation later this year, which will outline a new regulatory model. The Department of Health Document – A new model for regulating Aged Care April 2023 states: “Under the new model, regulation will be proportionate to risk and support continuous improvement in the sector. The new model’s four foundations build an approach that is: rights-based, person-centred, risk-proportionate, focused on continuous-improvement.”
Therefore, aged care providers have a regulatory obligation to meet the Aged Care Quality Standards, including identifying and managing consumers with high impact and high prevalence risks. However, there are still a high number of aged care providers that have non-compliance issues and we are finding that those aged care providers are not able to demonstrate they are identifying and managing the consumers’ high impact and high prevalence risk.
To ensure compliance with quality standards and improve outcomes for consumers, services must have systems in place to:
Bearing the above in mind, RIAM (Risk, Identification, Analysis, and Management Tool) has been specially designed and developed to help you move away from outdated periodic internal self-assessment auditing to real-time risk identification and management of high-impact and high-prevalence Risks.
RIAM provides facility and organisation managers with complete clarity on identifying and managing their own risk, both at facility and organisational levels. RIAM is a scalable, cost-effective and user-friendly tool that helps you eliminate unnecessary administrative tasks associated with manual processes.
RIAM has the ability to provide single and multi-facilities organisations with evidence-based risk profiling of their consumers that will:
Case-Study – RIAM Software
Late last year, we were approached by a multi-site aged care provider that had non-compliance issues across 3 of their 5 sites, including one Notice to Agree. The non-compliance was based around standard 3 and 8 of the Quality Standard, including:
The aged care provider had the latest clinical software in place across all sites and had a quality team at the corporate level to support the sites; however, there they did not have a software tool to assist any of the staff in identifying and managing the consumers’ risks and the management did not have an effective tool to monitor the consumers’ risks. They were using spreadsheets and out-of-date periodic percentage sampled auditing methodologies which were ineffective.
The organisation has implemented RIAM across all their sites and the software has enabled the organisation to get back to compliance from the ACQSC. Since the implementation of RIAM, the organisation has been able to effectively manage the following process:
Additionally, RIAM has provided the organisation with evidence-based data, which has enabled the organisation to;
The staff were able to provide proactive and person-centred clinical care. RIAM was able to assist the staff with quick identification of high-impact risks for individual consumers and effectively improving the health outcomes for those consumers.
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