Silverchain and local healthcare providers team up for free chronic care service

Silverchain launched a new free health service to improve access to healthcare services and reduce hospital pressures through chronic care coordination.

The new chronic care coordination service, launched by Australia’s leading in-home care specialist Silverchain, aims to improve access to health services while reducing pressures on local hospitals in the Frankston and Greater Dandenong areas.

This is in collaboration with GPs to support the well-being of eligible people, reduce presentations at emergency departments and decrease preventable hospital admissions, particularly after hours.

The service is being supported by funding from the South Eastern Melbourne Primary Health Network (SEMPHN) through the Australian Government’s PHN Program.

Silverchain’s Executive Director Victoria Carolyn Bell said the service was being offered through referrals from GPs and pharmacists for adults in the Frankston and Greater Dandenong area who had two or more chronic conditions and who were at risk of hospitalisation or presentation at an Emergency Department for non-critical conditions.

The service is also available to high-risk and vulnerable people in the community who have chronic health conditions such as diabetes, heart or lung disease, cancer, and back issues.

Bell said that under the new service, clinicians helped clients access services as part of their care plans, as well as supporting their health journey.

“This chronic care coordination service is about empowering people, so they have the confidence and ability to play a more proactive role in managing their condition,” Bell said.

“Ultimately, we want to see our community stay in better health and spend a lot less time in hospitals. Our service will also help to free up time for GPs who are under enormous pressure to meet an overwhelming demand for primary health care.”

“We will work in partnership with eligible patients to provide care coordination depending on their health care needs, for up to three months.”

Bell said Silverchain’s service would complement the care and clinical services offered by local GPs and pharmacies.

“The new service is just one way in which Silverchain is able to help improve health outcomes for Australians and also reduce pressures on hospitals,” Bell said.

For enquiries about the new service, you can contact Silverchain at 1300 650 803.

Media release from Silverchain. Note: Content has been edited for style and length.

Ritchelle Drilon

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Ritchelle is a Content Producer for Healthcare Channel, Australia’s premier resource of information for healthcare.

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