Aged Care

Kingston reassures residents amid aged care process shift


As of 1 July,  AccessCare is no longer contracted to deliver aged care assessments in Kingston, but the council assures everyone they’re still here to help older residents.

The Australian government has made some changes to improve aged care, and this means that these three companies will now do the assessments in Kingston: Access Care Network Australia, APM (Serendipity) and Aspire 4 Life, and under a new single assessment system covering both the Regional Assessment Service (RAS) and the Aged Care Assessment Services (ACAS).

Mayor Jenna Davey-Burns says, “Whilst these changes have come abruptly, Kingston has made sure our staff are available to help with the transition by the Commonwealth Government away from Council led AccessCare services.”

The council’s AccessCare team will continue to take on new clients and are still available to support members of the community as they navigate My Aged Care and arrange an assessment.

Kingston is known for providing more aged care services than any other local council in Victoria. Davey-Burns says they remain dedicated to providing home care services for the community, “a service our clients rely on for their quality of life.”

“As leaders in this vital space, it is our absolute duty to invest in supporting our older residents, delivering high quality home care services and ensuring Kingston remains a city where people can age well into the future,” Davey-Burns says.

“We are passionate about doing everything we can to support our treasured older generation and help everyone of them to feel valued, supported and connected.”

The council currently helps over 6,000 people with home and community care services. They want to reassure everyone that despite the changes in assessments, their commitment to caring for older residents remains strong.

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