Innovative digital solution to support patient-centered and value-driven care

South Australia partners with a digital health firm to implement a digital solution for the state-wide collection and analysis of patient-reported outcomes and experience measures.

South Australia’s Commission on Excellence and Innovation in Health (CEIH), South Australia’s Department for Health and Wellbeing (SA Health), and The Clinician, a leading digital health company, have announced a partnership to roll out a state-wide Patient Reported Measures (PRM) program.

The program will leverage The Clinician’s digital health platform to enable the systematic collection and analysis of patient-reported measures across South Australia. By empowering patients to report on the health outcomes and experiences that matter most to them, the program will support clinical services to deliver high-quality, patient-centred, and value-driven care.

The Clinician was selected as the technology and implementation partner for the PRM program through an open tender process, led by the CEIH. The CEIH has been driving South Australia’s efforts to introduce a state-wide PRMs program, centred around people’s own perceptions of the impact of their health condition, their experience of the health system, and whether healthcare services actually deliver better outcomes for patients.

Implementation of PRMs in clinical services state-wide will ensure that patients and clinicians have all the information they need to make the best decisions together, supporting services to provide the care that patients need and want.

Director of the CEIH Patient Reported Measures Program Megan Scott said “We are thrilled to announce our partnership with The Clinician to implement a digital solution for the state-wide collection and reporting of Patient Reported Measures for South Australia. The introduction of real-time visibility of patient-reported measures has been proven to enhance patient and clinician partnerships through the improved decision making and delivers healthcare that is driven by patient values.”

The program will be powered by The Clinician’s digital health platform, ZEDOC, which will integrate with SA Health’s information systems to automate the distribution, collection, and analysis of PROMs (patient-reported outcome measures) and PREMs (patient-reported experience measures).

Patients will be empowered to complete the questionnaires on their preferred devices, from anywhere, with clinical teams able to access real-time and actionable results within their own information systems.

“We are incredibly excited about our partnership with the CEIH and SA Health to deliver an innovative and digitally-enabled Patient Reported Measures program across the state,”  Co-founder and CEO of The Clinician Dr Ron Tenenbaum said.

“Leveraging our purpose-built platform and experience with large-scale PRMs deployments, we are committed to supporting South Australia on their journey towards patient-centred, outcomes-driven and value-based care delivery.”

Implementation of the digital solution will occur over several stages at selected SA Health services, with the initial implementation phase planned for mid-2023 and subsequent implementations in 2024 and 2025. It is envisaged that there will be approximately 5000 clinical users of the system by mid-2025 with approximately 1 million patients enrolled.

Content from The Clinician. Note: Content has been edited for style and length.

Ritchelle Drilon

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Ritchelle is a Content Producer for Healthcare Channel, Australia’s premier resource of information for healthcare.

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