Healthcare Healthcare News

HICAPS Trinity Terminals to streamline payments for patients


American Express has announced an expanded partnership with HICAPS enabling tens of thousands more providers to accept Amex cards.

The new Trinity Terminals, currently being rolled out, will see 90,000 HICAPS providers set up to accept American Express payments including dentists, chiropractors, physiotherapists, general practices and more. The rollout is expected to be completed by the end of 2024.

The HICAPS Trinity Terminals are designed to streamline the patient payment experience with fast claim processing among 100% of private health insurers in Australia. For practices, this reduces the need to manually input claims, transactions and quoting – cutting down on administration.

For American Express Card Members, this earns them the ability to earn Membership Rewards® points when visiting a HICAPS provider.

Robert Tedesco, Vice President & General Manager of Global Merchant Services at American Express says: “Digitisation and automation is a priority for many businesses wanting to simplify the payments process, both for customers and themselves. Today’s announcement bolsters our commitment to supporting healthcare providers by removing friction at the checkout, while allowing our Card Members to earn reward points for essential health services needed every year.

“71% of American Express Card Members say they are more likely to return to a business that accepts American Express. With that, we hope healthcare providers will see increased customer loyalty and repeat business with American Express automatically enabled in their payment process.”

Simon Terry, Executive for HICAPS says: “One of most common pain points for both practices and patients when it comes to paying a health bill is speed and flexibility. HICAPS has been dedicated to delivering ease, speed, and reliability and since 2014 we’ve achieved this in partnership with American Express.

“We’re proud to support more than 90,000 healthcare providers across Australia and today’s announcement will help further reduce administration and complexity for practices, while offering more choice to patients.”

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