LEARN: Difference between a care coordinator from a case manager
The care coordinator is a guide who is accountable for overseeing the community-level team process and takes the lead on cross-system/agency collaboration, pooled resources, collective mandates, family voice and selection, and consensus-building.
This person also acts as one point of entry to the full-service system, serves a family instead of a particular child, and follows the family as long as they’re receiving any services from any system.
What’s the difference?
The distinction between a care coordinator and a case manager is that the coordinator works with, and guides, the team process, and tasks while building collaboration with all parties at the table. The agency-specific case manager works with and guides the service needs of the client-specific to its agency.