Healthcare Learning - Function Operations

LEARN: Difference between a care coordinator from a case manager


The care coordinator is a guide who is accountable for overseeing the community-level team process and takes the lead on cross-system/agency collaboration, pooled resources, collective mandates, family voice and selection, and consensus-building.

This person also acts as one point of entry to the full-service system, serves a family instead of a particular child, and follows the family as long as they’re receiving any services from any system.

What’s the difference?

The distinction between a care coordinator and a case manager is that the coordinator works with, and guides, the team process, and tasks while building collaboration with all parties at the table. The agency-specific case manager works with and guides the service needs of the client-specific to its agency.



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