Medical Bookings – Customer Service Consultant

We are looking for multiple customer service superstars to join our team.

Your key responsibilities will include:

• Handling high volume client enquiries via telephone;
• Processing high volume patients appointments;
• Liaising with patients, doctors, insurance companies, employers and service providers in relation to patient appointments and updates;
• Delivering efficient customer service to all of our clients and patients;
• Chasing up imaging reports, sending reports out efficiently and effectively.

What we are looking for:

• Previous customer service;
• Previous radiology and, or medical administration experience is highly desirable;
• Ability to work a rotating roster (shifts vary between 8:00am to 6:30pm);
• Excellent verbal and written communication skills, including interpersonal skills;
• High level of computer literacy with proficiency in Windows based applications. Experience with patient management software will be highly regarded;
• Excellent attention to detail;
• Professional, polite and confident phone manner;
• Ability to understand and anticipate clients’ needs and expectations;
• Ability to multi-task and attend to ad-hoc jobs as, and when they arise;
• Handle and resolve urgent matters and time critical medical appointments;
• Ability to work in a team environment;
• Lateral thinker who is able to find solutions and come up with best practice results in response to unique situations.
• Ability to work to deadlines and KPI’s
• A proactive/Can do attitude

Full training will be provided to the successful candidates.

Previous applicants need not apply.