Healthcare Hospitals Hospitals/Clinics Learning - Function Learning - Topics Operations

Intelligent solutions to help streamline healthcare shortages


Our healthcare industry is in dire need of a cure. With pressure on healthcare facilities and clinics, due to staff shortages and healthcare demands, we need to take a closer look at the processes within the industry to apply innovative solutions.

Key tasks that take up valuable staff time and highlight shortages are:

  1. Admissions and registration paperwork
  2. Maintaining medical records and electronic health Information
  3. Emergency room document management
  4. In-patient information tracking and updating
  5. Mailroom and organisation of all incoming documentation
  6. Accounts payable and finance

If we take a closer look at a basic functionality of healthcare operations, such as accounts payable and finance, and apply the power of innovation and intelligent automation (IA), we can implement a smarter way to work, relieving some of the burden placed on exhausted staff. Staff are then given time back to provide more quality patient care, while being confident their information is quickly and securely distributed, reducing costs in the process.

Australia’s fastest-growing medical centre group, Myhealth’s uptake of IA in their finance department, has removed the burden on staff managing the over-load of invoices. The organisation’s accounts payable (AP) function was under strain and required one full-time worker to process around 1,500 invoices per month for 50 clinics.

With their continued growth, they needed a more cost-effective and time-reducing solutionto combat these shortages.

“In the past, around 80% of our AP team’s day was consumed with processing invoices”, explains Ferdia Doherty, Financial Controller for Myhealth group. “Today, that’s all changed. We’ve reduced the time spent on invoice processing by 30%, even though our invoice volumes are continuing to grow from 1,500 invoices for 50 clinics when we started the project, to 2,000 per month from around 100 clinics today.”

Applying this solution across key areas within healthcare, we can reduce the amount spent on manual tasks that take away from patient care. Importantly, we also make space for reduced costs, allowing a greater budget to be spent on patient care, helping ease some of the burdens that currently exist in healthcare.


Note: Content has been edited for style and length.


Andrew Mellor is a Regional Vice President ANZ at Kofax. A passionate and energetic leader with 27+ years of assisting Customers in EMEA & APAC drive growth through Enterprise applications and Cloud solutions.

Specialties: Start up, ERP, HCM, Sales, Marketing, Customer Service, SaaS, CX, Customer Engagement, AI, RPA and intelligent automation.


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