Hunter New England Local Health District is looking for Patient Experience Officers.
- Employment Type: Temporary Part Time until June 2024
- Position Classification: Administration Officer Level 5
- Location: Belmont NSW
- Remuneration: $68,320.53 – $69,947.46 pro rata
- Hours Per Week: 32
- Requisition ID: REQ256606
About the role
The Patient Experience Officer (PEO) partners with Belmont Hospital’s Emergency Department team to improve patient experience through positive, compassionate and effective communication. The PEO works closely with the Nurse Unit Manager, and under the direction of the Registered Nurse in charge, to provide this support to patients their carers and visitors. This role is supported by the Administration Manager and the Nurse Unit Manager, with periodic meetings with other PEOs in the district with additional support from the Patient Reported Measures Project Team.
Days of work are Monday, Tuesday, Friday and Saturday with shift times between 11:00am – 19:30pm or 12:00pm -20:30pm
Where you’ll be working:
Belmont Hospital provides a range of health care services, including general medicine, general surgery, day surgery, coronary care, gynaecology and emergency services. Allied health services are also provided, including referral to other services on the Belmont Health Service campus.
Co-located with the health service are the Belmont Birthing Service, Children and Young People Community Health Services and Lakeview Detoxification Unit.
About you:
We are seeking a compassionate, caring, professional, and excellent communicator with variety of people skills to work as part of our dedicated multidisciplinary team. You will also possess an understanding of the complexities and challenges within an Emergency Department. Previous experience working in a frontline role before with a focus on customer service is highly regarded. If you think this is you, apply today!
What we can offer you
Hunter New England Local Health District (HNELHD) is a great place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, HNEHLD provides a range of public health services to the Hunter, New England and Lower Mid North Coast. Being the largest employer in the region, the Health District can offer salary packaging options, educational opportunities and support from a broad network of health professionals.
With CORE Values of Collaboration, Openness, Respect and Empowerment your professional life is provided every opportunity to succeed and develop in your chosen profession. Working with HNE Health gives you access to a great range of benefits:
- Sustainable Healthcare: Together towards zero
- Proximity to shopping and other services
- ADO’s each month (for full time employees)
- 4 weeks annual leave each year (pro-rata for part time employees)
- Superannuation contributions
- Salary packaging options
- Fitness Passport
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals
Job share arrangements will be considered.
An eligibility list will be created for future temporary part time vacancies.
To be eligible for employment in these roles you must be:
- An Australian Citizen, or a permanent resident of Australia
- A New Zealand citizen with a current New Zealand Passport
- A citizen of another country with an appropriate visa that allows you to work in Australia.
If you currently hold a temporary visa that allows you to live and work in Australia you may only be offered employment in line with the conditions and expiry date of your visa.
Occupational Assessment, Screening and Vaccination against Specific Diseases
If you are applying for a Category ‘A’ position, please read and understand NSW Health policy directive PD2018_009. All new employees must agree to comply with the requirements outlined in this policy.
Selection Criteria
Please address the selection criteria for this position as thoroughly as possible so your application can be considered for the role. Candidates will be assessed against the Essential Requirements and Selection Criteria for this position. Please ensure you read the position description prior to submitting an application. Candidates invited to interview will need to bring originals of qualifications or licenses required for the position for sighting by the panel.
Salary Packaging
Salary packaging is beneficial to most Hunter New England Health staff. You can potentially salary package a range of your personal expenses including but not limited to novated motor vehicle lease, relocation expenses and HECS/HELP debt.
Find out more information by contacting nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
To Apply
For role related queries or questions, contact Famia Goninan on Famia.Goninan@health.nsw.gov.au
Applications Close: 28th September 2021
