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Medical Receptionist – Zenitas


Medical Receptionist – Zenitas Clerical & Administrative


About Modern Medical

Modern Medical is part of the Zenitas Healthcare family and as such, the centers are well supported and the values of Zenitas and Modern Medical are closely aligned.

We are currently seeking an experienced Medical Receptionist to work in our busy, well-established Medical Clinic located in Dandenong.

This is a permanent, part-time position working 20.5 hours per week on the following days:

  • Monday: 10:00am – 2:00pm
  • Wednesday: 8.30am – 4:30pm
  • Thursday: 10:00am – 2:00pm

About the role:

  • To provide a high-quality first point of contact for all patients and customers
  • To provide a range of administration and support services to all practitioners and allied services
  • Ensure all patients and visitors are received in a friendly, prompt, and helpful manner, either face to face or over the phone
  • Ensure Medical Practitioner appointment schedules are as per their individual request
  • Maintain a high level of accuracy when recording and maintaining patient, clinic, and service information
  • Maintain confidentiality of company operational, personnel, and financial details as well as patient privacy
  • Ensure that medical or other billing is carried out correctly including batching and transmission for Medicare, Department of Veteran Affairs, Immunisation on a daily basis
  • Cash management
  • Administrative tasks

About you

To be successful in this role, the right candidate will need to:

  • Be compassionate and have a caring disposition
  • A friendly approach and patient-centered focus
  • Be well presented
  • Flexible to change hours as required to cover shifts as required
  • Have a calm and considered demeanor when under pressure

Selection Criteria

  • Previous Medical Reception experience within a Medical Centre
  • Well-developed verbal and written communication skills
  • Intermediate level computer literacy
  • Satisfactory police check relevant to requirements of the role
  • Ability to provide effective customer service in a professional manner
  • Ability to work autonomously and as part of a team
  • Excellent organizational skills and the capacity to take initiative, to follow instructions
  • Have an eye for detail and a desire for things to be accurate and complete

Desirable Criteria

  • Knowledge of medical terminology and health systems (e.g. Medicare) is highly desirable
  • Knowledge of Best Practice or similar Patient Management System used in Primary Care

Modern Medical is an equal opportunity employer. Please ensure you are an Australian Citizen or Resident or have the appropriate visa conditions to be able to work in Australia for the required duties and hours of the position.

Only successful candidates who meet the essential criteria will be contacted.