Transforming Australia's aged care sector through increased quality, safety and governance
15 - 17 June 2022 | Sofitel Sydney Wentworth
EVENT OVERVIEW
The 5th Annual Future of Aged Care Summit will address the key challenges to reforming and rebuilding the aged care sector and ensuring that older Australians receive care that is of the highest quality.
Delegates will gain tools and strategies to ensure best practice governance that is centered around quality and safety, implement the recommendations of the final report of the Royal Commission and professionalise the aged care workforce to embed quality and safety into service delivery.
This event is co-located with the 4th Annual Aged Care Tech Summit
ATTEND THIS SUMMIT AND LEARN HOW TO:
Ensure that quality and safety is a core priority through improved governance in aged care
Strengthen the aged care workforce through increased resilience, professionalism and training
Collaborate extensively with older Australians to achieve customer-centricity of service development and delivery
Transform the delivery of care through innovation and technological advances
Remain financially sustainable and viable under the recommendations of the Royal Commission
WHO SHOULD ATTEND
HEAR FROM 40+ LEADING AGED CARE EXPERTS
150+
ATTENDEES
30+
SPEAKERS
2
DEDICATED
STREAMS
WHAT OUR CLIENTS SAY
AGENDA
9:00 AM – 12:00 PM
Workshop A
Embedding quality and safety into organisational culture
Quality and safety are at the very heart of the reform that is about to take place within the aged care sector. Ensuring the quality and safety of service delivery will be the responsibility of every employee in aged care – it will need to be embedded into and reinforced by organisational culture. With the aged care sector on the cusp of reform, it’s never been more important for executives to shape organisational culture for the better and leverage its ability to transform service delivery.
This collaborative workshop will give participants a hands-on opportunity to unpack change management in the context of improving organisational culture, and collaborate to develop an organisational culture that ensures the safety and wellbeing of service recipients.
Attendees to this workshop will learn how to:
· Enhance teamwork, communication and leadership in order to positively influence organisational culture
· Implement change in a resource poor environment
· Encourage input from staff members regarding process improvement
· Empower staff with the leadership and practical skills to deliver quality aged care
Marissa Sandler, Chief Executive Officer, Careseekers
12:00 – 1:00 PM
Networking Luncheon
1:00 – 4:00 PM
Workshop B
Recruiting and retaining skilled workers into the aged care workforce
It is estimated that the aged care workforce will need to roughly triple to meet the demands and expectations placed upon it and deal with the rapidly increasing pressure that it is under. Attracting and retaining skilled, resilient and compassionate workers has always been one of the most critical factors in ensuring that service provision is characterised by care, dignity and respect. As the aged care sector transitions into the upcoming period of reform, ensuring that service providers have a strategy in place to attract and retain skilled workers will be of paramount importance.
This collaborative workshop will provide an in-depth look at how executives can shape their organisations to attract and retain skilled staff through appropriate mentoring, career progression and professional development. It will unpack the ways in which service providers can create pathways into the aged care workforce, upskill staff and ensure a quality and equipped workforce.
This interactive workshop will provide participants with the opportunity to learn how to:
· Address the attraction and retention of skilled workers in the face of negative publicity
· Create pathways that spark interest in working in aged care for young people entering the workforce
· Utilise professional development and career advancement of workers as a retention and upskilling strategy
· Create a value proposition for a career in aged care
· Tackle perceptions and attitudes towards ageing and roles related to aged care
Marija Andacic, Manager HR Services, People, Culture and Brand, MercyCare
8:00 AM
Registrations Open
8:50 AM
Opening remarks from the Chair
Chair: Lisa Fuller, Regional Customer Care Manager, KinCare
9:00 AM
Opening Keynote
Regulation that enables and promotes delivery of quality aged care experiences
· Breaking out of a narrow conceptualisation of regulation
· Governance and accountability – the agency of aged care providers as regulated entities (as they determine, pursue and revise their strategy
· Effective stakeholder engagement as a critical feature of best practice regulation
Janet Anderson PSM, Commissioner, Aged Care Quality and Safety Commission
9:30 AM
Panel Discussion
What does the future of aged care look like?
· Envisioning what the next few years hold for the aged care sector
· Discussing the ways in which the aged care sector can prepare for the upcoming period of reform
· Implementing the recommendations of the Royal Commission and paving the way going forward
Panellists:
Samantha Edmonds, Manager Policy and Systemic Advocacy, Older Persons Advocacy Network
Allan Waters, General Manager Residential Services and Retirement Living, BaptistCare
Nathan Klinge, Chief Executive Officer, RSL Care SA
Alwyn Blayse, Chief Executive Officer, Allied Aged Care
10:20 AM
The Future of Aged Care is in the Home
· Health care in the home for older Australians
· A rights based approach: the dignity of risk
· Care, Governance & Accountability
Dale Fisher, Chief Executive Officer, Silverchain
10:50 AM
Morning refreshments
Stream A: Tackling challenges to governance in aged care
Chair: Lynn Bailey, Direcor Seniors Communities, Fresh Hope Care
Stream B: Increasing the quality and safety of services to ensure care, dignity and respect for older Australians
Chair: Lisa Fuller, Regional Customer Care Manager, KinCare
11:10 AM
Developing effective organisation wide governance systems
· Coping with increased accountability obligations and the fundamentally changed risk profile of aged care providers
· Creating confidence in governance systems, processes and culture to maintain high quality, standard care
· Building up governance and risk capabilities ahead of increased regulatory scrutiny
· Identifying and remedying existing gaps in governance processes
Mary Carpenter, Director Governance, Risk and Quality, Uniting
Dementia Australia’s roadmap for quality dementia care
· The importance of dementia support pathways
· Building workforce capability and dementia-friendly design
· The ways in which technology can help to educate and transform the culture of care
Kylie Mishovski, General Manager of Policy and Advocacy, Dementia Australia
11:40 AM
11:40 AM
Case Study
Keeping organisations financially viable and sustainable under the recommendations of the Royal Commission
· Developing innovative solutions to ensure the sustainability of aged care service providers
· De-risking clinical and financial exposure to ensure the viability of smaller regional NFP providers
· Matching the funding with the reality of what service provision in aged care costs
· Ensuring a funding pool that is sufficient to deliver the quality and range of services demanded
Stephen Becsi OAM, Chief Executive Officer, Apollo Care
Case Study
Utilising intergenerational care to boost the well-being of older Australians
• Reviewing the benefits of intergenerational care for both older Australians and young children
• Bringing generations together – observations of an intergenerational program
• Structuring interactions and activities for preschool and older generations
Darren Midgley, Chief Executive Officer, Rural Care Australia
12:10 PM
12:10 PM
Panel Discussion
Managing increased compliance administration as an unintended consequence of the aged care quality standards
• Assessing the impact of the aged care quality standards on workloads and outcomes
• Using technology to meet the increased demand for compliance administration
• Ensuring that compliance needs do not take away from time spent with residents
• Investing in technological workforce adjuncts which will free up the human workforce to focus on compassionate care
Panellists:
Mary Carpenter, Director Governance, Risk and Quality, Uniting
Paul Ostrowski, Chief Executive Officer, Care Connect
Danielle Ballantine, Chief Executive Officer, Your Side
Creating and supporting implementation of a clinical care system using gerontology focused concepts to ensure best practice in aged care
• Examining key factors to consider while implementing care management plans
• Defining care management goals and identifying which population segments should be targeted
• Putting the right care management team in place
• Incorporating technology and measuring the results achieved
Caroline Lee, Chief Executive Officer, Leecare
12:40 PM
12:40 PM
Networking Luncheon
Networking Luncheon
1:40 PM
1:40 PM
Increasing interoperability of systems in aged care for improved quality of care and compliance
• Outlining the latest research on advances in interoperability for digital health
• Preparing the aged care sector for the increased need for internal and external interoperability
• Overcoming the challenges to interoperability for quality care, governance, and finance
• Examples of work with organisations that have successfully navigated the challenges to interoperability
Steven Strange, Director – Research, Innovation and Strategy, Health Metrics
Innovating within aged care – doing it differently
· Rethinking providers’ relationships with older Australians’ families and using this to guide service delivery
· Adapting to the changing environment and market conditions
· Developing innovative ways to sustainably provide high quality care to older Australians
Tamar Krebs, Founder and Executive Director, Group Homes Australia
2:10 PM
2:10 PM
Promoting a culture of safety and quality within aged care
· Implementing governance systems that promote a culture of dignity and care
· Engaging staff in an interactive dialogue to improve outcomes for older Australians
· Bringing together different roles within the aged care ecosystem to create quality experiences
Christopher How, Chief Executive Officer, Bethanie
Care Management under Support at Home: Is this the death of quality care management or a whole new beginning?
· Understanding the importance of quality care management for great consumer outcomes
· Examining what happened to care management under Consumer Directed Care and the new potential for consumers under Support at Home
· Ensuring successful self-mangement and quality care management for all consumers
Paul Ostrowski, Chief Executive Officer, Care Connect
2:40 PM
2:40 PM
Keeping aged care service providers financially viable and sustainable
• Delivering return in a risk-managed framework – lessons from other industries (Insurance and defined benefits)
• The role of fixed Income assets in this structure – the variety of asset forms gives investors a wide palette to both generate return and mitigate risk
• How is this analysis impacted by current market dynamics – does an environment of higher inflation and rising interest rates challenge the longer run approach
Stephen Cooper, Head of Australian Fixed Income, First Sentier Investors
A transformative best practice model providing a new vision for aged care
• Placing emotional connectedness, respect and empowerment at the forefront of care
• Enabling aged care services to implement a transformative best practice model that is sustainable and measurable
• Elevating competencies in emotional care
• Solving behaviours of concern and preventing the need for psychotropic medications
• Facilitating rehabilitation of cognitive and social abilities in dementia
Jane Verity, Chief Executive Officer, Dementia Care International *Virtual presentation
3:10 PM
Afternoon refreshments
3:40 PM
Panel discussion
Providing aged care services in regional, rural and remote areas
• Examining the unmet aged care needs of regional and rural Australia and increasing access to care
• Inhibiting costs, improving workforce and increasing the quality of care in regional areas through inter-sector collaboration
• Connecting with local communities as a factor that is paramount to success in regional areas
Jenny Garonne, Chief Executive Officer, Princes Court Homes
Veronica Jamison, Chief Executive Officer, Shepparton Retirement Villages
Darren Midgley, Chief Executive Officer, Chaffey Aged Care
4:10 PM
Roundtable Discussions
Delegates will be divided into groups to engage in interactive discussions around one of the below topics. The session will seek to identify the ways in which technology can transform various aspects of aged care including:
1. Utilising telehealth to deliver psychological services into residential aged care settings
Dr Sunil Bhar, Professor and Director Swinburne University for Older Adults, Swinburne University of Technology
2. Transforming care and operational processes through technology
Tim Humphries, Chief Executive Officer, Home Style Aged Care
3. Leveraging recruitment solutions to address the need for skilled labour in the aged care workforce
Jonathan Smith, Chief Executive Officer, ECHO Community Services
4. Innovating to improve customer centricity
Lynn Bailey, Director Seniors Communities, Fresh Hope Care
5:10 PM
Closing remarks from the Chair and end of day one
Networking Drinks Reception – sponsored by Softmed
8:00 AM
Registrations Open
8:50 AM
Opening remarks from the chair
Chair: Rosy Walia, Chief Executive Officer, Multicultural Care
9:00 AM
Opening Address from the Hon. Anika Wells MP, Minister for Aged Care and Sports, Parliament of Australia
9:05 AM
Keynote
Shaping policy and funding to drive the fundamental change required in the aged care sector
· Increasing the focus on safety and quality in aged care to drive care, dignity and respect
·Improving access to and outcomes from the aged care sector for all older Australians
· Collaborating with the aged care sector to implement the recommendations of the final report of the Royal Commission into Aged Care Quality and Safety
Dr Nick Hartland, First Assistant Secretary Home and Residential Division, Department of Health
9:30 AM
Panel Discussion
Overcoming the challenges to change and reform in aged care
Supported by the Australian Department of Health, this panel discussion will feature representatives from aged care service providers who have case studies featuring innovative ways to tackle the following:
Workforce
Governance
Compliance
Digital Transformation & Technology
Moderator: Helen Grinbergs, First Assistant Secretary, Service Delivery Division, Department of Health
Lisa Fuller, Regional Customer Care Manager, KinCare | Danielle Ballentine, Chief Executive Officer, Your Side | Dale Fisher, Chief Executive Officer, Silverchain | Lee Martin, Chief Executive Officer, Tanunda Lutheran Home | Lynn Bailey, Director Seniors Communities, Fresh Hope Care
10:10 AM
Assessing the opportunities and risks of restructuring your business in response to the Aged Care Quality and Safety standards
· Developing innovative ways to restructure your internal operational structure to maximise your rating against the Aged Care Quality and Safety standards
· Streamlining your service delivery and indentifying the services that you should and shouldn’t offer
• Utilising innovation to create process improvements and deliver quality services under the flat fee system
Michelle Jenkins, Chief Executive Officer, Community Vision
10:40 AM
Morning refreshments
Stream A: Increasing the customer centricity of service delivery
Chair: Claudia Odello, General Manager Marketing and Fundraising, NSW Meals on Wheels
Stream B: Increasing the quality and safety of services to ensure care, dignity and respect for older Australians
Chair: Rosy Walia, Chief Executive Officer, Multicultural Care
11:10 AM
11:10 AM
Coordinating between aged care and allied service care delivery to improve customer-centricity
· Adapting allied healthcare delivery to meet workforce and funding challenges
· Adapting to the transition in funding to ensure that customer centricity of service delivery is not compromised
· Evolving service delivery in consultation with consumers
Alwyn Blayse, Chief Executive Officer, Allied Aged Care
Increasing retention within the aged care workforce
· Creating a positive psychosocial work environment and conditions to improve the retention of Case Managers and Clinical team members
· Investing genuinely and intelligently in the wellbeing, skills and reputation of the workforce
· Navigating issues related to the professional workforce, maintaining currency with industry movements and maintaining a remote team
Lisa Fuller, State Customer Care Manager, Kincare
11:40 AM
11:40 AM
International Case study
Improving nutrition and health outcomes for older Australians
· Collaborating widely and extensively with consumers to tailor effective nutrition plans
· Creating fresh, nutrient dense meals that are well accepted and eliminate the risk of malnourishment
· Establishing an understanding of the factors that contribute to resident food intake
Claudia Odello, General Manager Marketing and Fundraising, NSW Meals on Wheels
The power of mobility and data in delivering better health outcomes for residents
· Mobile technology as an enabler to support aged care staff to deliver safe, effective, quality care
• Documenting care delivered in real-time and transforming this data to drive actionable insights and benchmarking comparisons
• Augmenting clinical data to deliver predictive analytics that enable aged care providers to identify and provide additional resources to residents with deteriorating health
Jacqui Gilfedder, Head of Business Development, Telstra Health
12:10 PM
12:10 PM
Ultraviolet Germicidal Irradiation: Applications in Aged Care Settings
• Understanding what UV Germicidal Irradiation (UVGI) is and its applications in aged Care settings
• Exploring other antimicrobial technologies, their advantages and applications in aged care sanitation
• A look at examples of the real-world testing of UVGI technology and the takeaways
Prof Enzo Palombo, Professor of Microbiology, Swinburne University of Technology
Panel discussion
Driving innovation in aged care
• Understanding what innovation in aged care looks like
• Identifying and seizing opportunities to innovate within aged care
• Developing innovative aged care models that are responsive and adaptive to the needs of the future
Panellists:
James Whitelaw, Managing Director, Trilogy Care
Michelle Jenkins, Chief Executive Officer, Community Vision
Stephen Becsi OAM, Chief Executive Officer, Apollo Care
12:40 PM
12:40 PM
Networking Luncheon
Networking Luncheon
1:40 PM
1:40 PM
Examining the implications of the final report on the aged care landscape for LGBITQ+ individuals
· Increasing the accessibility of aged care services to the LGBTIQ+ community
· Improving the experiences of LGBTIQ+ people as they age and enter the Australian aged care system
· Engaging with the LGBTIQ+ community to understand how to meet the needs of their elders
Nicky Bath, Chief Executive Officer, LGBTIQ+ Health Australia
Examining the benefits of a ‘Care and Engagement’ model on aged care outcomes
· Emphasising the importance of engagement in improved resident outcomes in aged care
· Understanding how meaningful engagement can increase wellbeing and quality of life
· Developing a holistic approach to the care of older people that encompasses both quality care and quality engagement
Jacqueline Quirke, Engagement and Purposeful Living Manager, Southern Cross Care
2:10 PM
2:10 PM
The juggling act: compliance, systems and care
· How providers are mitigating the risk of non-compliance without distracting from patient care quality of care and services
· Practical ways to improve operational effectiveness and efficiency
· How to help reduce compliance related stress • The importance of knowing your workforce and their capability
Ruth Greene, Principal Consultant, Complispace
Unpacking the implications of the Royal Commission recommendations on home care
· Interpreting the Royal Commission recommendations for home care providers
· Pivoting service delivery to respond to COVID-19 innovatively
· Developing a seamless level of care that appropriately supprts older Australians and their informal carers
Dr Rosy Walia, Chief Executive Officer, Multicultural Care
2:40 PM
2:40 PM
Case Study
Building collaborative cross-sector partnerships to improve aged care outcomes
· Strengthening partnerships between local government and aged care service providers
· Expanding the network of key health and support service providers that work with local councils
· Maximising opportunities to meet the needs of ageing citizens
Mandy Smith, Manager Community Connections, City of Unley
What’s new in the Aged Care standards? Meeting the requirements by cleaning for health”
· The Aged Care Quality standards – Unpacking the clinical imperatives for non-clinical managers and staff
· Cleaning for Health – how can you measure something you can’t always see?
· Understanding the latest clinical research and implementing cleaning best practice in the COVID era
· Balancing the price of compliance with the cost of non-compliance
Dr Greg Whiteley, Chairman, Whiteley Corporation
3:10 PM
Afternoon refreshments
3:40 PM
International Case Study
Exploring an international approach towards quality and safety in aged care
• Adjusting systems and documentation processes to meet the standards of the Irish Health Information Quality Authority
• Coordinating care in liaison with residents to ensure the needs of each individual are being met
• Developing a multidisciplinary and customer-centric approach towards aged care
• Understanding the fair deal system of funding aged care in Ireland
Dr Sinead O’Sullivan, Assistant Director of Nursing, Milford Care Centre *Virtual Presentation
4:40 PM
Closing remarks from the Chair and end of day two
SPONSORS
Platinum Sponsors
Gold Sponsors
Silver Sponsors
Associate Sponsor
Refreshment Sponsor
Networking Drinks Sponsor
Luncheon Sponsor
Exhibitors
SUPPORTING PARTNERS
VENUE
VENUE
Sofitel Sydney Wentworth
CONTACT AKOLADE
- +61 02 9247 6000
- +61 02 9247 6333
- info@akolade.co
JOIN THE CONVERSATION
#FutureofAgedCareSummit2022
#AACW2022
@akoladeaust
CONTACT US
SPEAKING OPPORTUNITIES
production@akolade.co
MEDIA ENQUIRIES
marketing@akolade.co
SPONSORSHIP
spex@akolade.co