Rebuilding the Aged Care Sector through digitally enabled and future ready service delivery
15 - 17 June 2022 | Sofitel Sydney Wentworth
EVENT OVERVIEW
Now on the brink of transformational change, there has never been a more pressing need for aged care sector to capitalise on the significant opportunities to incorporate technology and digital innovation into care and service delivery. New technological innovations and advances now hold the capacity to improve the safety, comfort and wellbeing of older Australians, making them a critical part of implementing the Royal Commission into Aged Care Quality and Safety’s recommendations for the aged care sector.
It will be essential that aged care service providers are able to embrace the full potential that technology and digital innovations hold, however, doing this will require a significant rethink of the status quo and upskilling of the aged care workforce. It will be critical that providers ensure the interoperability of internal systems, leverage digital innovations to achieve customer-centricity and encourage older Australians’ engagement with new technology, thus maximising their return on investment.
Akolade’s 4th Annual Aged Care Technology Summit will address the key challenges to upskilling the aged care workforce, engaging stakeholders and ensuring that technology implementation achieves the intended outcomes. Delegates will also gain tools and strategies to collect and analyse data, manage change management and communications and effectively leverage data to achieve operational efficiencies.
ATTEND THIS SUMMIT AND LEARN HOW TO:
Upskill and increase the digital literacy of the aged care workforce
Use technology to drive operational efficiencies and customer centricity in aged care
Develop organisational attributes that contribute to success in technology implementation
Use technology to enhance and streamline aged care operations
Integrate systems to leverage data, streamline processes and adapt service delivery
SPEAKERS
150+
ATTENDEES
30+
SPEAKERS
3+
INTERACTIVE ROUNDTABLE DISCUSSIONS
WHAT OUR CLIENTS SAY
AGENDA
9:00 AM -12:00 PM
Workshop A
Using technology to drive operational efficiencies in aged care
Technology advances in health and aged care hold remarkable potential to transform aged care and drive operational efficiences in a historically resource-constrained environment. However, migrating from legacy, paper-based systems to more automated ones in a high-pressure environment can be daunting. With a myriad of hardware and software solutions available, building up the infrastructure and the ecosystem to support digital services will need to be done incrementally in order to truly modernise aged care workflows and achieve cost savings and better customer outcomes.This interactive workshop will provide a deep dive into the use of technology to support facility management in aged care by enabling smoother communication, workflow efficiencies and automating routine tasks freeing up carers to focus on customer care.
Attendees of this interactive workshop will learn how to:
• Identify their organisation’s key priorities that need to be addressed through technology
• Communicate relevant information quickly to all relevant parties
• Begin the process of developing an integrated technological ecosystem
• Optimise the value and performance of technology systems
12:00 PM
Networking Luncheon
1:00 – 4:00 PM
Workshop B
Ensuring that your organisation’s digital capabilities can support your strategic goals
The alignment of information and technology solutions in aged care with organisational objectives is a critical component and challenge to ensure that organisations achieve their objectives and gain returns on their investments. It’s essential for organisations aiming to transform their operations to make alignment a deliberate effort in order to avoid lost opportunities, wasted resources and underperformance.This collaborative and hands-on workshop will provide attendees with strategies to identify and select information and technology solutions that align with organisational capabilities and objectives, enhance performance and achieve quality and customer-centric outcomes.
Attendees of this interactive workshop will learn how to:
• Develop a process of selecting technologies that support organisational goals and objectives
• Examine how technology can support your organisation in the short and long term
• Create a plan to adapt to changes and support staff and customers to maximise their use of technology
• Assess the impact of your current technology use and adoption on technology choice• Identify organisational factors that facilitate and hinder the alignment of technology with strategic goals
8:00 AM
Registration Opens
9:00 AM
Opening Remarks from the Chair
Chair: Gaynor Squillacioti, Chief Operating Officer, Southern Cross Care
9:10 AM
Opening Keynote
Undertaking a transformational journey to digitise the aged care sector
• Better connecting older Australians and healthcare providers to essential patient and resident health information
• Delivering a better quality and safer experience for health consumers, their families and carers
• Utilising digital transformation as a fundamental pillar to enable broader aged care reform
Paul Creech, Chief Program Officer, Australian Digital Health Agency
9:40 AM
Panel Discussion
Using technology to improve care outcomes for older Australians
• Placing older Australians at the center of technologically enabled service delivery
• Examining how aged care providers are planning to navigate the digital transformation of the aged care sector
• Identifying the key areas of aged care service delivery that require innovation and technology
Panellists:
Brett Reedman, Chief Information Officer, Catholic Healthcare
Gaynor Squillacioti, Chief Operating Officer, Southern Cross Care
Chris Dury, Chief Infomation Officer, ECH
10:30 AM
Platinum Partner Session
11:00 AM
Morning Refreshments
Stream A: Upskilling and increasing the digital literacy of the aged care workforce
Stream B: Using technology to enhance and streamline aged care operations
11:30 AM
Creating accessible learning and support opportunities to address digital literacy shortages in the workforce
• Ensuring that aged care workforces have a high level of digital literacy and are able to communicate with clients both interpersonally and electronically
• Providing opportunities to build the technological capacity of both paid and unpaid carers
• Building the aged care workforce’s ability to effectively utilise technology and integrate it into service delivery and care
Alexandra Davis, Chief Executive Officer, Holy Family Services
Case Study
Developing a customer-centric and user- friendly app to increase the digital literacy of older Australians
• Creating user interfaces that older Australians find accessible and easy to use
• Codesigning technology solutions with clients to ensure a human centred service design
• Securely sharing sensitive data and information with key stakeholders to provide seamless service experiences
Chris Dury, Chief Information Officer, ECH
12:00 PM
Panel Discussion
Creating systems that facilitate training of new hires during high turnover
• Recording and documenting training processes to facilitate easier handovers and transfers of information
• Delivering updatable and constant micro-learning to speed up the process of learning on the job
• Tying training to staffs’ personal and professional goals to increase its relevance and lower turnover
Panellists:
Alexandra Davis, Chief Executive Officer, Holy Family Services
Craig Carter, Chief Information Officer, ACH Group
Lauren Hockley, Co-founder, Careseekers
Case Study
Utilising IT and Technology to strengthen governance in aged care
• Leveraging technology to spot trends and triggers that impact service delivery
• Developing a more proactive approach towards meeting the standards of the Aged Care Quality and Safety Commission
• Understanding the role of emergent technologies in incident management and meeting your obligations under the SIRS
Gaynor Squillacioti, Chief Operating Officer, Southern Cross Care
12:30 PM
Reserved Gold Partner Session
Reserved Gold Partner Session
1:00 PM
Networking Luncheon
Networking Luncheon
2:00 PM
Adopting lean principles to integrate technology into aged care on a tight budget
• Effectively testing and iterating new processes to assess their effectiveness
• Using MVPs to test ideas and get quick user feedback regarding technology
• Managing a technology product build when you can’t code
Lauren Hockley, Co-Founder, Careseekers
The technology jigsaw: identifying the areas where technology can increase engagement with older Australians
• The solutions that are being used at Tanunda Lutheran Home and how they increase customer-centricity
• Understanding the considerations for selecting new solutions and technologies and and how they allow your organisation to respond intuitively to consumer needs
• Navigating the current barriers in the IT industry for smaller organisations
Lee Martin, Chief Executive Officer, Tanunda Lutheran Home
2:30 PM
Scaling excellence – creating a culture that embraces innovation
• Identifying the elements of aged care culture that need to change to allow innovation to flourish
• Leading from the top to encourage a culture of innovation
• Encouraging employee involvement in generating, testing and evaluating breakthrough ideas and their feasibility
• Developing a healthy organisation culture that encourages innovation and acts as a springboard for transformational change
Merlin Kong, Director, Centre for Workforce Development and Innovation, Leading Age Services Australia (LASA)
Identifying areas where technology can support the aged care workforce and increase productivity
• Utilising nurse call systems, panic alarms and patient bed alerts to reduce the need for monitoring and free up the aged care workforce for quality service delivery
• Utilising digital care and workflows to boost the productivity of the aged care workforce
• Leveraging the capacity of technology to recognise outstanding work, streamline and bolster communication and promote inter-departmental communication
Fonda Voukelatos, General Manager Strategy and Business Development, Uniting Agewell
3:00 PM
Reserved Gold Partner Session
Reserved Gold Partner Session
3:30 PM
Afternoon Refreshments
4:00 PM
Sponsored Roundtable Discussions
5:00 PM
Examining the Royal Commission into Aged Care Quality and Safety’s impact on technology use and uptake in the aged care sector
• Reviewing current achievements in integrating technology into aged care and the road going forward
• Improving the availability and reliability of relevant information to deliver better outcomes for older Australians
• Seeking out the best ways to utilise technology to increase the quality and safety of aged care
George Margelis, Independent Chair, Aged Care Industry Information Technology Council
5:30 PM
Closing remarks from the Chair and end of day one
Networking Cocktail Reception
Join us at the end of day one for cocktails, canapes and the opportunity to network with your peers, speakers and sponsors.
8:00 AM
Registration Opens
9:00 AM
Opening Remarks from the Chair
9:10 AM
Keynote
Utilising technology to improve the consumer experience of older Australians in aged care
• Selecting and rolling out technology solutions with easy to use interfaces
• Increasing the engagement of older Australians with technology solutions
• Implementing an IT strategy that equips end users with the tools and capabilities to improve user experiences
Fiona Caldwell, Chief Information Officer, Estia Health
9:40 AM
Panel Discussion
Identifying the best technology solution for your organisational needs
• Clearly identifying your business objectives, strengths and weaknesses in assessing which technology solution would suit your organisation best
• Selecting solutions and co-designing rollout strategies in conjunction with care and operations teams to correctly identify solutions that target organisational pain points
• Ensuring a good alignment between technology solutions and organisational objectives to ensure that technology implementation achieves its desired outcomes
Panellists:
Fiona Caldwell,Chief Information Officer, Estia Health
Gaynor Squillacioti, Chief Operating Officer, Southern Cross Care
Yvonne Timson, Chief Operation Officer, Community Vision
Jerry Lui, IT Information Manager, Anglicare Sydney
10:30 AM
Reserved Platinum Partner Session
11:00 AM
Morning Refreshments
Stream A: Transitioning to new technologies through successful management of the implementation process
Stream B: Integrating systems to leverage data, streamline operations and adapt service delivery
11:30 AM
Panel discussion
Managing the impacts of transitions on service delivery
• Preparing your organisation to receive and use a new technology or innovation
• Selecting solutions and rolling them out through strategies that are co-designed with care workers and other operational staff
• Rolling out new technology parallel to current processes to transition staff and consumers to new methods of service delivery
Panellists:
Louise Fry, Special Projects Manager, Southcare
Ben Levesque, Chief Executive Officer, Finley Regional Care
David Norton, Executive Manager Finance and Technology, Resthaven Inc
Jerry Lui, IT Transformation Manager, Anglicare Sydney
Increasing interoperability in aged care as a fundamental capability that can transform aged care
• Utilising integrated information technology systems to facilitate easier communication and sharing of usable data
• Collecting and accessing patient data in order to promote consumer-centric care and service delivery
• Reducing instances of duplication and time wastage to promote efficient documentation of care
• Capturing, managing and analysing data across facilities and programs
Yvonne Timson, Chief Operating Officer, Community Vision
12:00 PM
Developing effective change management strategies to ensure a smooth implementation phase
• Establishing a clear top-down communication process that clearly addresses the need for change and the ways in which its impacts will be addressed
• Engaging extensively with care workers and other organisational stakeholders to ensure that pain points, issues and concerns are addressed
• Creating a resistance management plan and proactively gaining feedback about your transition plan
Louise Fry, Special Projects Manager, Southcare
Increasing data quality to support integration and broader digital transformation within aged care
• Identifying cost efficient ways in which organisations can improve the quality of their data
• Developing a data quality and maturity model that addresses the challenges of the NFP sector
• Leveraging the benefits of high quality data for increased digitisation, automation and cost efficiency within aged care
12:30 PM
Reserved Silver Partner Session
Reserved Silver Partner Session
1:00 PM
Networking Luncheon
Networking Luncheon
2:00 PM
Transforming your technology: resilience, resistance and stakeholder engagement
• Is your environment receptive to change?
• Simultaneously managing elation and disappointment
• Engaging and managing organisational stakeholders and expectations during a marathon event
David Norton, Executive Manager Finance and Technology, Resthaven Inc
Protecting your organisation from cyber-attacks and cyber security incidents
• Increasing awareness within your organisation regarding ransomware, phishing and what to look out for
• Viewing cybersecurity through the lens of risk and exposure to establish data security as a priority
• Delegating accountability within your organisation for leading best practice and responsibility for cyber security
Mazino Onibere, Head of Cyber Security, Regis Aged Care
2:30 PM
Implementing artificial intelligence solutions to improve aged care service outcomes
• Exploring the applications of artificial intelligence in creating efficiencies in pain management and administration tasks
• Using artificial intelligence technologies to optimise the use and allocation of constrained human resources within aged care
• Facilitating the interactions between caregivers and older Australians with memory or cognitive decline
Steve Pretzel, Chief Executive Officer, Technology for Ageing and Disability WA (TADWA)
Navigating privacy and ethics concerns regarding data collection and sharing
• Facilitating the smooth and efficient transfer of consumer information between service providers and patients families for older Australians with impaired abilities
• Responding to the increasing requests for more resident information from families without breaching privacy expectations
• Utilising technology solutions that allow easy and transparent access to critical resident information for authorised individuals
Michael Steine, Chief Information Officer, Integrated Living
3:00 PM
Reserved Silver Partner Session
Reserved Silver Partner Session
3:30 PM
Afternoon Refreshments
4:00 PM
Using technology to support the social health of older Australians with dementia
• Utilising artificial intelligence to support day-to-day living and decision-making enabling residents with dementia to live as independently as possible
• Integrating technology solutions into older Australian’s routines in a manner that causes minimal disruption, anxiety and confusion
• Involving Australians with dementia in the selection and use of technology, and helping them understand and consent to the ethical issues regarding technology use
Ben Levesque, Chief Executive Officer, Finley Regional Care
4:30 PM
Case Study
Using smart technology to facilitate seamless connectivity between older Australians and aged care, allied health and GPs
• Giving older Australians better freedom and independence through smart technology
• Tailoring smart home technologies to effectively meet the needs of older Australians
• Engaging older Australians as active participants in the selection and use of smart technology in their care
Craig Carter, Chief Information Officer, ACH Group
5:00 PM
Integrating technology as a core feature of aged care operations and service delivery
• Ensuring that technology is embedded as a critical enabler of aged care service provision and is not an afterthought
• Viewing technological capabilities as an essential capability for aged care service providers
• Embedding technological capacity into workforce systems, structures and policies
David Stupple, National ICT Director, Calvary Care
5:30 PM
Closing remarks from the Chair and end of day one
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