Rebuilding the Aged Care Sector through digitally enabled and future ready service delivery
15 - 17 June 2022 | Sofitel Sydney Wentworth
EVENT OVERVIEW
Now on the brink of transformational change, there has never been a more pressing need for aged care sector to capitalise on the significant opportunities to incorporate technology and digital innovation into care and service delivery. New technological innovations and advances now hold the capacity to improve the safety, comfort and wellbeing of older Australians, making them a critical part of implementing the Royal Commission into Aged Care Quality and Safety’s recommendations for the aged care sector.
It will be essential that aged care service providers are able to embrace the full potential that technology and digital innovations hold, however, doing this will require a significant rethink of the status quo and upskilling of the aged care workforce. It will be critical that providers ensure the interoperability of internal systems, leverage digital innovations to achieve customer-centricity and encourage older Australians’ engagement with new technology, thus maximising their return on investment.
Akolade’s 4th Annual Aged Care Technology Summit will address the key challenges to upskilling the aged care workforce, engaging stakeholders and ensuring that technology implementation achieves the intended outcomes. Delegates will also gain tools and strategies to collect and analyse data, manage change management and communications and effectively leverage data to achieve operational efficiencies.
ATTEND THIS SUMMIT AND LEARN HOW TO:
Upskill and increase the digital literacy of the aged care workforce
Use technology to drive operational efficiencies and customer centricity in aged care
Develop organisational attributes that contribute to success in technology implementation
Use technology to enhance and streamline aged care operations
Integrate systems to leverage data, streamline processes and adapt service delivery
SPEAKERS
150+
ATTENDEES
30+
SPEAKERS
3+
INTERACTIVE ROUNDTABLE DISCUSSIONS
WHAT OUR CLIENTS SAY
AGENDA
8:00 AM
Registration Opens
8:50 AM
Opening Remarks from the Chair
Chair: Steve Pretzel, Chief Executive Officer, Technology for Ageing and Disability WA (TADWA)
9:00 AM
Opening Keynote: Undertaking a transformational journey to digitise the aged care sector
• Modernising aged care to achieve the vision of putting Older Australians at the centre of service delivery
• Understanding the path and the priorities to implementing digital transformation in aged care
• Rethinking organisation culture and outdated ways of doing things to encourage innovation and change
• Utilising digital transformation as a fundamental pillar to enable broader aged care reform
Paul Creech, Chief Program Officer, Australian Digital Health Agency
Fay Flevaras, First Assistant Secretary Digital Transformation and Delivery, Australian Department of Health
9:40 AM
Panel Discussion
Using technology to improve care outcomes for older Australians
• Placing older Australians at the center of technologically enabled service delivery
• Examining how aged care providers are planning to navigate the digital transformation of the aged care sector
• Identifying the key areas of aged care service delivery that require innovation and technology
Panellists:
Jim McBride, IT Strateg and Innovation Manager, Catholic Healthcare
Gaynor Squillacioti, Chief Operating Officer, Southern Cross Care
Chris Dury, Chief Infomation Officer, ECH
Paul Creech, Chief Program Officer, Australian Digital Health Agency
Fay Flevaras, First Assistant Secretary Digital Transformation and Delivery, Australian Department of Health
10:20 AM
Data integration as the foundation for modernising aged care
• Driving efficiencies and eliminating manual administration to free up the aged care workforce to focus on employee and resident care
• Utilising a cloud-native integration approach to better understand the needs of your employees and residents
• Leveraging digital technology to supplement your customers’ daily lifestyle experiences by being more responsive and agile
Jason Dixon, Enterprise Account Director, Boomi
10:50 AM
Morning Refreshments
Stream A: Upskilling and increasing the digital literacy of the aged care workforce
Chair: Merlin Kong, Director, Centre for Workforce Development and Innovation, Leading Age Services Australia (LASA)
Stream B: Integrating systems to leverage data to improve service delivery
11:30 AM
Monitoring the impact of COVID-19 on aged care – a digitally-enabled, general practice-centered approach
• The utilisation of near real-time electronic general practice data
• Measuring Australians’ access to health services and
coordinated care through the use of telehealth services
• Identifying the barriers to telehealth adoption including
client/carer readiness, lack of information regarding ROI and lack of consistent standard
Prof Andrew Georgiou
Professor of Diagnostic Informatics
Australian Institute of Health Innovation,
Macquarie University
Understanding the importance of data analysis to understand and grow your organisation
• Developing and supporting your organisation’s data warehousing capabilities
• Utilising data to create a dashboard for increased visibility over the organisation and aged care KPIs
• Achieving a level of data analysis that enables strategic organisational decisions to be data driven
David Stupple, National ICT Director, Calvary Care
12:10 PM
Adopting lean principles to integrate technology into aged care on a tight budget
• Effectively testing and iterating new processes to assess their effectiveness
• Using MVPs to test ideas and get quick user feedback regarding technology
• Managing a technology product build when you can’t code
Lauren Hockley, Co-founder, Careseekers
Building your organisation’s data capabilities in a resource and infrastructure constrained environment
• Navigating the challenges of transitioning your organisation’s data to the cloud
• Cultivating an environment where digital transformation can flourish when you are starting from scratch, and with a lack of adequate safeguards and training
• Understanding how to adapt your strategy depending on whom you report to
Nicholas Kirlew, Information Systems and Technology Manager, Australian Regional and Remote Community Services
*Virtual presentation
12:50 PM
Networking Luncheon
Networking Luncheon
1:50 PM
Scaling excellence – creating a culture that embraces innovation
• Identifying the elements of aged care culture that need to change to allow innovation to flourish
• Leading from the top to encourage a culture of innovation
• Encouraging employee involvement in generating, testing and evaluating breakthrough ideas and their feasibility
• Developing a healthy organisation culture that encourages innovation and acts as a springboard for transformational change
Merlin Kong, Director, Centre for Workforce Development and Innovation, Leading Age Services Australia (LASA)
Protecting your organisation from cyber-attacks and cyber security incidents
• Increasing awareness within your organisation regarding ransomware, phishing and what to look out for
• Viewing cybersecurity through the lens of risk and and exposure to establish data security as a priority
• Delegating accountability for leading best practice and responsibility or cyber security
Mazino Onibere, Head of Cyber Security, Regis Aged Care
2:30 PM
Identifying areas where technology can increase engagement with older Australians and drive consumer-centricity
• Creating opportunities for two-way communication that allows your organisation to respond intuitively to consumer needs
• Facilitating consumer-directed care by ensuring that older Australians’ and their family’s needs are recorded, transparent and acted upon by appropriate staff members
• Utilising technology to improve provider collaboration and allow older Australians and their families to engage extensively and meaningfully with service providers
Lee Martin, Chief Executive Officer, Tanunda Lutheran Home
Integrating technology as a core feature of aged care operations and service delivery
• Selecting and rolling out technology solutions with easy to use interfaces
• Increasing the engagement of older Australians with technology solutions
• Implementing an IT strategy that equips end users with the tools and capabilities to improve user experience
Fiona Caldwell, Chief Information Officer, Estia Health
3:10 PM
Afternoon Refreshments
3:40 PM
Case Study
Developing a customer centric and user-friendly app to increase the digital literacy of older Australians
• Creating user interfaces that older Australians find accessible and easy to use
• Codesigning technology solutions with clients to ensure a human centered service design
• Securely sharing sensitive data and information with key stakeholders to provide seamless service experiences
Chris Dury, Chief Information Officer, ECH
4:10 PM
Choices and options to consider when implementing a digital clinical care system
• Budget considerations in implementing a digital clinical care system
• Pre-planning and project management approaches
• Overcoming the different barriers and challenges to data conversion in aged care
Michael Steine, Chief Information Officer, integratedliving
4:40 PM
Examining the Royal Commission into aged care quality and safety’s impact on technology use and uptake in the aged care sector
• Reviewing current achievements in integrating technology into aged care and the road going forward
• Improving the availability and reliability of relevant information to deliver better outcomes for older Australians
• Seeking out the best ways to utilise technology to increase the quality and safety of aged care
George Margelis, Independent Chair, Aged Care Industry Information Technology Council
5:10 PM
Closing remarks from the Chair and end of day one
5:20PM Networking Drinks Reception – Sponsored by Softmed
Join us at the end of day one for drinks, canapes and the opportunity to network with your peers, speakers and sponsors.
8:00 AM
Registration Opens
8:50 AM
Opening Remarks from the Chair
Chair: Gaynor Squillacioti, Chief Operating Officer, Southern Cross Care
9:00 AM
Keynote
Utilising technology to improve the consumer experience of older Australians in aged care
• Leveraging technology to spot trends and triggers that impact service delivery
• Developing a more proactive approach towards meeting the standards of the Aged Care Quality and Safety Commission
• Understanding the role of emergent technologies in incident management and meeting your obligations under that SIRS
Gaynor Squillacioti, Chief Operating Officer, Southern Cross Care
9:30 AM
Panel Discussion
Identifying the best technology solution for your organisational needs
• Clearly identifying your business objectives, strengths and weaknesses in assessing which technology solution would suit your organisation best
• Selecting solutions and co-designing rollout strategies in conjunction with care and operations teams to correctly identify solutions that target organisational pain points
• Ensuring a good alignment between technology solutions and organisational objectives to ensure that technology implementation achieves its desired outcomes
Panellists:
Berni Zipf, Quality and Clinical Support Manager, Fresh Hope Care
Yvonne Timson, Chief Operation Officer, Community Vision
Jerry Lui, IT Information Manager, Anglicare Sydney
10:00 AM
Ensuring continuity of services in aged care during a loss of power
• Mitigating your operational risks during a power outage
• Developing a secure power infrastructure to meet your business continuity goals
• How ‘Pay-per-Use’ secure power solutions are being delivered to address the needs of the aged care market
Alastair Winner, Co-Founder and Partner, Mossrake Group
10:40 AM
Morning Refreshments
11:10 AM
Increasing interoperability in aged care as a fundamental capability that can transform aged care
• Utilising integrated information technology systems to facilitate easier communication and sharing of usable data
• Collecting and accessing patient data in order to promote consumer-centric care and service delivery
• Reducing instances of duplication and time wastage to promote efficient documentation of care
• Capturing, managing and analysing data across facilities and programs
Yvonne Timson, Chief Operating Officer, Community Vision
Transitioning to new technologies through successful management of the implementation process
11:40 AM
Developing effective change management strategies to ensure a smooth implementation phase
• Establishing a clear top-down communication process that clearly addresses the need for change and the ways in which its impacts will be addressed
• Engaging extensively with care workers and other organisational stakeholders to ensure that pain points, issues and concerns are addressed
• Creating a resistance management plan and proactively gaining feedback about your transition plan
Louise Fry, Special Projects Manager, Southcare
12:10 PM
Transforming your technology: resilience, resistance and stakeholder engagement
• Is your environment receptive to change?
• Simultaneously managing elation and disappointment
• Engaging and managing organisational stakeholders and expectations during a marathon event
David Norton, Executive Manager Finance and Technology, Resthaven Inc
12:40 PM
Networking Luncheon
1:40 PM
Harnessing data for increased quality and safety of aged care
• Leveraging routinely collected health data to generate impactful research to improve quality of care and outcomes
• Developing tools for the secure transfer and sharing of critical data
• Empowering staff and consumers to engage in digital health solutions
• Ensuring digital health solutions are scalable and sustainable
A/Prof Nadine Andrew, Research Data Lead, National Center for Healthy Ageing, Monash University
Katrina Long, Research Fellow, Monash University
*Virtual presentation
2:10 PM
Panel discussion
Managing the impacts of transitions on service delivery
• Preparing your organisation to receive and use a new technology or innovation
• Selecting solutions and rolling them out through strategies that are co-designed with care workers and other operational staff
• Rolling out new technology parallel to current processes to transition staff and consumers to new methods of service delivery
Panellists:
Louise Fry, Special Projects Manager, Southcare
Ben Levesque, Chief Executive Officer, Finley Regional Care
Jerry Lui, IT Transformation Manager, Anglicare Sydney
2:40 PM
Fireside Chat: Utilising technology to increase retention in the aged care workforce
• Understanding how technology can support aged care service providers in increasing employee satisfaction
• Leveraging the ability of technology to reduce paper-based processes
• Scaling your ability to schedule your workforce effectively as your workforce size increases
Michael Hall, Chief Executive Officer, Regal Health
Shamilla Sharma, Customer Success Manager, Skedulo
3:10 PM
Afternoon Refreshments
3:40 PM
Choices and options to consider when implementing a digital clinical care system
• Budget considerations in implementing a digital clinical care system
• Pre-planning and project management approaches
• Overcoming the different barriers and challenges to data conversion in aged care
Berni Zipf, Clinical Systems Specialist, Fresh Hope Care
4:10 PM
Beyond the novelty: the future of home automation for independent living
• Utilising smart devices and applications to overcome functional capacity and increase convenience for residents
• Connecting new and existing technology in innovative ways to address what older Australians need to live independently in their own homes
• Examining how AI and other current and emerging technologies can be harnessed to assist older Austalians and he resulting health, social and economic benefits
Steve Pretzel, Chief Executive Officer, Technology for Ageing and Disibility WA (TADWA)
4:40 PM
What’s next for aged care technology
• Understanding the trends and pressures impacting Australian Aged Care
• The emerging technology needs of Aged Care providers
• Identifying areas of opportunity and future innovation
Craig Carter, Chief Information Officer, ACH Group
5:10 PM
Using technology to support the social health of older Australians with dementia
• Utilising artificial intelligence to support day-to-day living and decision-making enabling residents with dementia to live as independently as possible
• Integrating technology solutions into older Australian’s routines in a manner that causes minimal disruption, anxiety and confusion
• Involving Australians with dementia in the selection and use of technology, and helping them understand and consent to the ethical issues regarding technology use
Ben Levesque, Chief Executive Officer, Finley Regional Care
5:40 PM
Closing remarks from the Chair and end of day two
PARTNERS
PLATINUM SPONSORS
SILVER SPONSOR
EXHIBITOR
ASSOCIATE SPONSOR
NETWORKING DRINKS SPONSOR
SUPPORTING PARTNER
VENUE
VENUE
Sofitel Sydney Wentworth
61/101 Phillip St, Sydney
CONTACT AKOLADE
- +61 02 9247 6000
- +61 02 9247 6333
- info@akolade.co
JOIN THE CONVERSATION
#AgedCareTechSummit2022
#AACW2022
@akoladeaust
CONTACT US
SPEAKING OPPORTUNITIES
production@akolade.co
MEDIA ENQUIRIES
marketing@akolade.co
SPONSORSHIP
spex@akolade.co