Building a positive workforce environment

• 8:50

  Opening remarks from Chair
• 09:00

  Enabling cost savings and workforce optimisation by maximising intelligent rostering capabilities

  • Embracing innovation to help you overcome unfilled rosters  
  • Balancing employee needs with business goals through rostering automation  
  • Improving staff engagement through interactive rostering   

  

  Steve Eltis

  Director People & Culture Wesley Mission QLD 
• 09:40

  PANEL DISCUSSION: Strengthening leadership and workforce engagement

  • Developing effective internal communication strategies 
  • How to best support and show appreciation of staff 
  • Creating stability amidst chaos 

  

  Jenny Zirkler

  Executive Manager Nambucca Valley Care 

  

  Steve Eltis

  Director People & Culture Wesley Mission QLD 

  

  Michelle Fenwick

  Executive Director People and Culture Northern Health
• 10:20

  Morning Break
• 10:50

  Developing feedback mechanisms to allow for continuous improvement

  • Establishing processes for tracking and responding to feedback with information on how feedback has been addressed communicated to consumers and employees   
  • Using simple and readily available digital technology and online methods to support feedback strategies for consumers and their workforces  
  • Creating a safe environment for people to give feedback in order to proactively identify missed care  

  

  Michelle Fenwick

  Executive Director People and Culture Northern Health
• 11:30

  Why employee experience matters

  • How providers can harness employee wellbeing to improve their performance 
  • Why this makes a difference to client outcomes 
  • The connection between employee wellbeing and bottom line performance 

  

  Julia Cookson

  Former Chair Connect Health & Community
• 11:30

  How young people are engaging in our age services industry - highlighting the opportunities that keep them engaged and inspired

  • Analysing how to successfully engage young/emerging leaders  
  • Implementing mentoring as a capacity building tool  
  • Inspiring our emerging managers by building leadership capacity  

  

  Samantha Bowen

  Principal Advisor Next Gen LASA
• 12:10

  Closing remarks from Chair and end of day two

  • Analysing how to successfully engage young/emerging leaders  
  • Implementing mentoring as a capacity building tool  
  • Inspiring our emerging managers by building leadership capacity  

Strengthening workforce engagement

• 8:50

  Opening remarks from Chair
• 09:00

  Keeping staff connected to the organisation and purpose

  • Developing a shared vision between staff and organisation  
  • Developing an organisation that upholds education and training at the core of its values and vision  
  • Effectively communicate and build relationships with a local, intergenerational workforce to help drive shared vision and outcomes 

  

  Jenny Zirkler

  Executive Manager Nambucca Valley Care 
• 09:40

  PANEL DISCUSSION: Increasing staff engagement and productivity during difficult times

  • Understanding your employees and their daily struggles 
  • Creating a positive team culture 
  • Improving your organisation and staff’s resilience and agility 

  

  Julia Cookson

  Former Chair Connect Health & Community

  

  Jenny Zirkler

  Executive Manager Nambucca Valley Care 

  

  Sandra Cinar

  Group Organisational Development & Diversity Manager, Mercy Health 
• 10:20

  Morning Break
• 10:20

  Morning Break
• 10:50

  Developing and implementing effective workforce career pathways

  • Enabling the workforce to progress and have a lasting career where they continue to grow and build seniority  
  • Redefining existing roles and introducing new roles to enable the full range of meaningful and feasible career progression opportunities  
  • Driving clarity of roles, accountabilities and reporting structures  

  

  Sandra Cinar

  Group Organisational Development & Diversity Manager, Mercy Health 
• 11:30

  Rethinking workforce relations to address the changing nature of work

  • Rethinking business models and service delivery to respond to high community expectations  
  • Considering new approaches to opening negotiations about reshaping job roles, designing pathways for progression and organising work better to meet the shift to consumer-centric care  
  • Developing cross industry collaboration to better prepare the workforce for customer directed care  

  

  Graeme Prior

  Chief Executive Officer Hall & Prior
• 12:10

  Closing remarks from Chair and end of day three

• 09:00-12:00

  Workshop A: Storytelling: A powerful tool to drive employee engagement and pride, and to deliver great outcomes for your clients and residents

  In aged care, if you want to ensure positive experiences and outcomes for your clients, you MUST inspire and empower your staff. You’ll leave this practical, engaging session with:      

   

  • A clear understanding of the fundamentals of employer branding and storytelling, and the impact it can have for you    
  • Practical steps to improve your employee engagement and recruitment results, and impact your customer experiences 
  • The inspiration to go and make this happen, from real case studies and results, and stories you won’t forget  

   

  Attendees will also get 3 free guides with practical employer banding advice and ideas.    

   

  

  Mark Puncher

  Chief Executive Officer  Employer Branding Australia 

• 09:00-12:00

  Workshop B: Ensuring your frontline have the critical job role knowledge to deliver safe, quality care

  • Why a modern learning strategy relies on mobile devices 
  • Moving from a diet of training content downpours to 5 minute drips of continuous learning 
  • Why eLearning by itself isn’t a sustainable approach to building frontline capability 
  • Using learning analytics as opportunities to coach 

   

  

  James Stack

  Co-founder and Director OBVIOUS CHOICE