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Why should you attend?
Akolade’s 3rd Aged Care Workforce Forum has been strategically developed to aid in building effective strategies to develop and grow an efficient workforce to drive service quality delivery in aged care.
2020, and the Royal Commission is upon the industry. Let’s walk through with thought leaders the questions on everyone’s mind; how can we meet these new standards?
Then; delve deeper into how you can attract, train, and retain the right workforce!
- 1. Address current and future competencies and skills requirements.
- 2. Move towards customer directed care and services
- 3. Strengthen Leadership and workforce engagement
- 4. Implement new attraction and retention strategies for the workforce
2020 Speakers
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Matthew Salter Managing Director Safe T
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Graeme Prior Chief Executive Officer Hall & Prior
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Natalie Fowler IR/ER Specialist, Arcare Aged Care
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James Stack Co-founder and Director OBVIOUS CHOICE
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Mark Puncher Chief Executive Officer Employer Branding Australia
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Jenny Zirkler Executive Manager Nambucca Valley Care
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Steve Eltis Director People & Culture Wesley Mission QLD
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Jackie Howard Chief Executive Officer Masonic Care Tasmania
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Inneke Baker People & Culture Manager Just Better Care Melbourne Mornington & Outer East
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Michelle Fenwick Executive Director People and Culture Northern Health
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Samantha Bowen Principal Advisor Next Gen LASA
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Sandra Cinar Group Organisational Development & Diversity Manager, Mercy Health
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Danny Ginsberg Mindset Mechanic, Facilitator and Consultant The Arbinger Institute
TESTIMONIALS
Agenda
18 August 2020
19 August 2020
20 August 2020
Addressing current and future competencies and skills requirements
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9:50
Opening remarks from Chair
Danny Ginsberg
Mindset Mechanic, Facilitator and Consultant The Arbinger Institute -
10:00
Implementing neuro-science technology to support with team communications, collaboration, engagement and performance
- Gathering real time insights to understand how the organisation and our community-based team members are feeling and performing
- How our managers are obtaining science-based recommendations to manage low engagement and have more meaningful conversations
- How our managers can use the platform to support with light-weight performance management; and use newsfeeds to collaborate with and recognise team members
Inneke Baker
People & Culture Manager Just Better Care Melbourne Mornington & Outer East -
10:40
PANEL DISCUSSION: Taking the opportunity to upskill and further train staff in infection control and pandemic control
- Identifying your organisations and staffs’ skills gaps
- Supporting staff in their upskilling
- Creating new protocols and procedures
Natalie Fowler
IR/ER Specialist, Arcare Aged Care Inneke Baker
People & Culture Manager Just Better Care Melbourne Mornington & Outer East -
11:20
Morning Break
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11:40
Retaining valued skills and talented staff by improving the employee experience
- Provide the right level of support to employees through employee assistance programs (EAP)
- Implementing performance management strategies empathetic to the employee experience
- Identifying early warning signs through EAP reports and Whistle blower calls relating to workplace grievances and proactively engaging with our workforce
Natalie Fowler
IR/ER Specialist, Arcare Aged Care -
12:20
Building a customer driven culture within your workforce
- Maximising opportunities to translate learning into improved practice
- Improving and better equipping the workforce to meet individual needs and expectations
- Building capacity and resilience in the aged care workforce
Danny Ginsberg
Mindset Mechanic, Facilitator and Consultant The Arbinger Institute -
1:00
Lunch
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2:00
Enabling cost savings and workforce optimisation by maximising intelligent rostering capabilities
- Embracing innovation to help you overcome unfilled rosters
- Balancing employee needs with business goals through rostering automation
- Improving staff engagement through interactive rostering
Steve Eltis
Director People & Culture Wesley Mission QLD -
2:40
PANEL DISCUSSION: Strengthening leadership and workforce engagement
- Developing effective internal communication strategies
- How to best support and show appreciation of staff
- Creating stability amidst chaos
Jenny Zirkler
Executive Manager Nambucca Valley Care Steve Eltis
Director People & Culture Wesley Mission QLD Michelle Fenwick
Executive Director People and Culture Northern Health -
3:20
Developing feedback mechanisms to allow for continuous improvement
- Establishing processes for tracking and responding to feedback with information on how feedback has been addressed communicated to consumers and employees
- Using simple and readily available digital technology and online methods to support feedback strategies for consumers and their workforces
- Creating a safe environment for people to give feedback in order to proactively identify missed care
Michelle Fenwick
Executive Director People and Culture Northern Health -
4:00
End of day one and closing remarks from the Chair
Building a positive workforce environment
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9:50
Opening remarks from Chair
Danny Ginsberg
Mindset Mechanic, Facilitator and Consultant The Arbinger Institute -
10:00
Why employee experience matters
- How providers can harness employee wellbeing to improve their performance
- Why this makes a difference to client outcomes
- The connection between employee wellbeing and bottom line performance
Matthew Salter
Managing Director Safe T -
10:40
Engaging your Next Gen professionals: Opportunities for inspiration, empowerment and capacity building
- Analysing how to successfully engage young/emerging leaders
- Implementing mentoring as a capacity building tool
- Inspiring our emerging managers by building leadership capacity
Samantha Bowen
Principal Advisor Next Gen LASA -
11:20
Morning Tea
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11:40
Keeping staff connected to the organisation and purpose
- Developing a shared vision between staff and organisation
- Developing an organisation that upholds education and training at the core of its values and vision
- Effectively communicate and build relationships with a local, intergenerational workforce to help drive shared vision & outcomes
Jenny Zirkler
Executive Manager Nambucca Valley Care -
12:20
PANEL DISCUSSION: Increasing staff engagement and productivity during difficult times
- Understanding your employees and their daily struggles
- Creating a positive team culture
- Improving your organisation and staff’s resilience and agility
Jenny Zirkler
Executive Manager Nambucca Valley Care Sandra Cinar
Group Organisational Development & Diversity Manager, Mercy Health -
1:00
Developing and implementing effective workforce career pathways
- Enabling the workforce to progress and have a lasting career where they continue to grow and build seniority
- Redefining existing roles and introducing new roles to enable the full range of meaningful and feasible career progression opportunities
- Driving clarity of roles, accountabilities and reporting structures
Sandra Cinar
Group Organisational Development & Diversity Manager, Mercy Health -
1:40
End of Day 2 and closing remarks from the Chair
Post-Conference workshops
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09.00-12.00
Workshop A: Storytelling: A powerful tool to drive employee engagement and pride, and to deliver great outcomes for your clients and residents
To be an employer where employees are motivated, engaged and choose to work is critical in driving quality care.
In aged care, if you want to ensure positive experiences and outcomes for your clients, you MUST inspire and empower your staff.
You’ll leave this practical and engaging session with:
- A clear understanding of the fundamentals of employer branding and storytelling, and the impact it can have for you
- Practical steps to improve your employee engagement and recruitment results, and impact your customer experiences
- The inspiration to go and make this happen, from real case studies and results, and stories you won’t forget
Attendees will also get 3 free guides with practical employer banding advice and ideas
Mark Puncher
Chief Executive Officer Employer Branding Australia -
1:00-4:00pm
Workshop B: Ensuring your frontline have the critical job role knowledge to deliver safe, quality care
Australia’s aged care sector is currently undergoing a lot of change, with new regulations and processes for staff to keep up with. It’s vital to ensure that your employees have the right knowledge in order to deliver safe care. By attending this practical virtual workshop, you’ll gain the knowledge and tools to continuously support your staff in their learnings and developments.
Attend this workshop and:
- Discuss why a modern learning strategy relies on mobile devices
- Learn how to move from a diet of training content downpours to 5 minute drips of continuous learning
- Assess why eLearning by itself isn’t a sustainable approach to building frontline capability
- Gain tools on how to use learning analytics as opportunities to coac
James Stack
Co-founder and Director OBVIOUS CHOICE
Exhibitors
