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Why should you attend?

As the population of Australia ages, aged care facilities are under mounting pressure to provide superior services to customers in an increasingly competitive market. Service providers that succeed in the future will be those agile enough to harness the possibilities of new technologies and rapidly scale in order to meet new customer demands and attract government support. Technology has transformed the banking, airline, hotel, taxi, phone, photography and music industries, and now aged care needs to be disrupted.

  • 1. Driving customer-centric care
  • 2. Streamlining organisational operations
  • 3. Managing change with technology adaptation
  • 4.Maximising engagement with consumer experience technology

2020 Speakers

Agenda Overview

18 August 2020
19 August 2020
20 August 2020

Managing Change Within Technology Adoption

Driving Customer Centric Care

Post-Conference Workshops

  • 08:50
    Opening remarks from Chair
  • 09:00-12:00
    Workshop A

    Driving innovation in aged care through technology

    Utilising technology is becoming a critical element in ensuring productivity, quality of care, cutting costs and more. It’s an ever-evolving tool that constantly opens up new opportunities for improvements.

    By attending this practical virtual workshop you’ll gain the tools to keep evolving your organisation through innovation and technology.

    Attend and learn how to:

    • Identify what changes are required within your organisation
    • Use technology for different models of care
    • Build a framework for innovation
    Chris Gray
    Director Agnes Health
    Heath Shonhan
    Partner Bentleys Qld
  • 01:00pm - 04:00pm
    Workshop B

    Embracing all the new ways of working in order to meet customer demands

    The aged care industry is changing whilst facing new challenges and disruptions, and it’s increasingly important for providers to adjust services and meet customer demands.

    By attending this practical virtual workshop, you’ll learn how to utilise different models meet customer demands and increase client satisfaction.

    Attend this workshop and:

    • Gain knowledge on how to provide a greater range of care options and improving client engagement
    • Gain appropriate tools to improve quality of care and patient satisfaction through point of care technology
    • Get vital insights into individual customer journeys to improve services accordingly
    Rosemary Hogan
    Director Perth Care + Companion


Aged Care Tech Forum was a great event to engage with different technology and service providers in the same field. The opportunities for future collaborations and discussions would be of great interest to anyone working in the industry.
Chung Wah Community and Aged Care
Great to meet likeminded colleagues from other organisations to brainstorm and unpick idea's in the smaller discussion groups.
Church of Christ
A good mix of providers presenting, and vendors on the trade floor. there was good discussion around royal commission and good opportunity to network with peers in other organisations


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