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2nd Retirement Living Forum

2nd Retirement Living Forum

26 August - 28 August

The Retirement Living Forum 2019, being held in Melbourne from 26 – 28 August 2019 is a unique event that will explore some of the most exciting case studies and innovative strategies to deliver customer centred services in Australia’s retirement villages. With powerful keynote presentations and panel discussions from Australia’s leading retirement village operators, this event will address the most significant challenges being faced today and uncover the knowledge, strategies and technology to improve the impact and value of retirement living.

 

Attend this forum and learn how to:

  • Meet the demands of the baby boom generation
  • Prepare for the changing Australian demographics and evolving consumer preferences
  • Deliver customer centred services in Australia’s retirement villages
  • Comply with the new retirement living code of conduct
  • Shift from traditional retirement models towards interactive living communities
  • Shape the design and architecture of new retirement facilities to improve lifestyle, wellbeing and activity
  • Attract clients by increasing transparency within pricing structures and financial models
  • Successfully benchmark business performance against critical success factors
Conference Day One - Monday, 26 August 2019 8:00 Registration opens 8:50 Opening remarks from the Chair 9:00 Measuring the state of play of retirement living in Australia
  • Analysing legislative reviews leading to greater consumer protection and transparency 
  • Identifying the changing Australian demographics and evolving consumer preferences 
  • Understanding emerging retirement living challenges and opportunities 
Marie-Louise MacDonald, Chief Executive Officer, Masonic Care, President, Retirement Living Council  9:40 Gaining insights into the new Retirement Living Code of Conduct and the soon-to-be launched Australian Retirement Village Accreditation scheme 
  • Demonstrating commitment to high standards and resident satisfaction 
  • Creating certainty and transparency around processes for moving into communities 
  • Assessing current processes and services and understanding improvements required 
Nicholas Playoust, Managing Director, AEH Retirement Living, Vice President, Retirement Living Council  10:20 Morning refreshments  11:00 Shifting from traditional retirement models towards living communities 
  • Remaining connected and active within the local community 
  • Exploring the demand of Integrated mix-use environments with a diverse range of housing options 
  • Benefitting from Innovative uses of modern technology 
Sandra Glaister, General Manager - Retirement Living, Bolton Clarke  11:30 The challenge of legacy within the retirement living sector 
  • Analysing the current legacy - Dealing with the products, the contracts and the customers of the past 
  • Making the legacy relevant and sustainable - Is that possible or feasible for current portfolio owners? 
  • Has the sector learned from the past? 
Alison Quinn, Former Chief Executive Officer, RetireAustralia  12:00 Networking luncheon  1:00 Panel discussion  Improving quality of life for residents within retirement villages 
  • What can be done to improve physical and emotional wellbeing of residents? 
  • How can villages build more interaction within living communities? 
  • How can technology improve the retirement village experience? 
Sandy Komen, General Manager Connected Living, RAAFA WA Matthew Chun, Executive Director, Springwood Living Group Corrie Milne, General Manager - Village Operations, Ingenia Communities Nicholas Playoust, Managing Director, AEH Retirement Living, Vice President, Retirement Living Council  1:40 Are vertical retirement villages the way of the future? 
  • Rethinking the existing retirement village model 
  • Analysing low-maintenance and stress-free living options that offer a sense of connectedness to the broader community 
  • Overcoming future design and city planning challenges 
Matthew Chun, Executive Director, Springwood Living Group  2:10 Interactive roundtables  Roundtable 1  Leveraging technology to boost maintenance efficiency  Troy Hovey, General Manager VIC, PROGRAMMED  Roundtable 2  Delivering value to residents through implementation of innovative contracts  Matthew Chun, Executive Director, Springwood Living Group  Roundtable 3  Identifying potential investments and making evidence-based investment decisions  Marie-Louise MacDonald, Chief Executive Officer, Masonic Care, President, Retirement Living Council  Roundtable 4  Improving quality of life through more retirement village community engagement  Raelene Phillips, Chief Executive Officer, Good Shepherd Lodge  3:00 Afternoon refreshments  3:30 What is true integrated care? 
  • Being shown the canvas - Gaining insights into the UK experience 
  • Case study: Kerrisdale Gardens a start in the right direction 
  • What can we learn and where to from here? 
Raelene Phillips, Chief Executive Officer, Good Shepherd Lodge  4:00 Embedding models of hospitality within retirement villages 
  • Implementing the hospitality model Living in a hospitality environment rather than a hospital environment 
  • Incorporating the model into existing retirement living operations 
  • Analysing operational requirements needed to maximise model outcomes 
Jane MonkChief Executive Officer, Gannon Lifestyle Group Communities  4:30 Closing remarks from the Chair and end of day one  Networking drinks

Conference Day Two - Tuesday, 27 August 2019 

8:00 Registration opens  8:50 Opening remarks from the Chair  9:00 Shaping the design and architecture of new retirement facilities to improve lifestyle, wellbeing and activity 
  • Gaining insights into current and future design needs 
  • Promoting engagement through implementing new designs 
  • Implementing cost-effective adaptation design features responsive to the changing needs of their residents 
Paul Burkett, Chief Executive Officer, Baldwin Living  9:40 Analysing how culture and leadership drives performance 
  • Understanding why groups with same talent on the field as successful organisations produce average results 
  • Coaching and mentoring leaders in culture and leadership to help organisations thrive 
  • Examining what worked and what didn't in the never ending search for excellence and superior results 
Michael Bowers, Former Chief Executive Officer, Leading Aged Care Provider  10:20 Morning refreshments  11:00 Alternative financial models and contracts - Not just a deferred management fee with lipstick 
  • Alternatives to the current DMF financial model 
  • Preferences of the discerning baby-boomer, solutions to accommodate varying health and wealth 
  • Discussing alternatives and comparing financial models currently being implemented across the sector 
Paul Murphy, Principal Advisor - Retirement Living and Seniors Housing, Leading Age Services Australia  11:30 Panel discussion  Building a sustainable retirement community 
  • What does a successful sustainable community looks like? 
  • How can villages achieve a competitive advantage by offering a sustainable community 
  • What are the main challenges and difficulties during the building process 
Julia Alexander, Chief Executive Officer, Lady Clark Centre Sandy Komen, General Manager Connected Living, RAAFA WA Paul Burkett, Chief Executive Officer, Baldwin Living Alison Quinn, Former Chief Executive Officer, RetireAustralia  12:10 Networking luncheon  1:10 A Lady Clark retirement village case study - A sustainable model for NFP retirement villages 
  • Analysing the Lady Clark funding model for growth and sustainability 
  • Gaining insights into the challenges in providing contract maintenance and development services 
  • Understanding what makes Lady Clark an attractive proposition for retirees 
Julia Alexander, Chief Executive Officer, Lady Clark Centre  1:40 Successfully managing a lifestyle village 
  • Analysing differences in registering as a retirement village and a caravan park 
  • Identifying the benefits of having a caravan park registration 
  • Advantages or fixed-term leasing compared to periodic site agreements 
  • Gaining insights into deferred management fees and commissions 
  • Understanding changes to the residential tenancies act 
David Nelli, General Manager Lifestyle Living, Peninsula Parklands Cameron Findley, Lawyer, Securitec  2:10 Afternoon refreshments   2:40 Panel discussion  Designing the retirement villages of the future to meet changing demands 
  • What are the key elements when designing more age-friendly infrastructure? 
  • Analysing the impact of design in line of movement, creativity and independence 
  • Ensuring a sense of community while still providing privacy for residents 
Sandra Glaister, General Manager - Retirement Living, Bolton Clarke Paul Murphy, Principal Advisor - Retirement Living and Seniors Housing, Leading Age Services Australia Alison Quinn, Former Chief Executive Officer, RetireAustralia Julia AlexanderChief Executive Officer, Lady Clark Centre 3:20 No more lawyer jokes! Successfully managing resident contracts and disputes with your legal advisors 
  • Picking a good lawyer in retirement village law and negotiating fair legal fees 
  • Defining your resident deal and getting that documented as you wanted 
  • Getting the most of your legal advisor in disputes and claims 
Jacqueline Cameron, Head of Retirement Living, Knowles Group  4:00 Closing remarks from the Chair 

Event Location

InterContinental Melbourne 495 Collins St, Melbourne VIC 3000 Australia +61 3 8627 1400